Payment & Orders
Accepted Payment Method:
We securely accept PayPal for all transactions.
Payment Confirmation:
You’ll receive an automated order confirmation email immediately after checkout. Check your spam/junk folder if it’s not in your inbox. Keep this email until your delivery arrives.
Shipping & Tracking
Order Processing Time:
Handled within 1–2 business days (Monday–Friday, excluding UK bank holidays).
Delivery Timelines:
- Complimentary UK Shipping: 3–6 business days total (1–2 days processing + 2–4 days transit).
International Shipping?
We currently ship exclusively within the United Kingdom.
Tracking Your Order:
A tracking number is emailed within 24 hours of dispatch. Use the courier’s link provided to monitor your parcel.
Support & Returns
Contact Us:
WE LOVE YOUR PETS LTD
Email: support@mameow.co.uk | Phone: +44 7380 325846
Monday–Friday, 9:00 AM – 5:00 PM GMT | Leeds-Based Team
Returns & Refunds:
- 30-day satisfaction assurance. Full details: Returns Policy.
Security & Trust:
All transactions are encrypted via SSL and processed through PayPal’s secure platform.