Our Commitment
At Mameow, we strive to ensure complete satisfaction with your Automatic Self-Cleaning Cat Litter Box Robot. If you encounter issues, our policy guarantees a straightforward resolution.
Key Details
Return Window
- 30 days from delivery to request a return or refund.
Defective Items
- Reporting: Submit clear photos/video of defects within 7–14 days of delivery to support@mameow.co.uk.
- Resolution:
- Refund processed within 5 business days of verification.
- Full refunds apply even for discounted items.
Non-Defective Returns (Change of Mind)
- Conditions:
- Product must be undamaged, in original packaging, and resalable.
- Process:
- Contact us within 30 days of delivery.
- Customer covers return shipping costs. No restocking fees.
- Refund: Issued within 7 business days of receiving and inspecting the item.
Sale Items
Returns accepted under the same conditions as full-priced products.
Refund Processing
- Refunds are issued to the original payment method.
- Bank processing times may vary (typically 3–10 business days).
Exchanges
- Contact us within 30 days to request an exchange for another unit.
Warranty Terms
- 1-year coverage for manufacturing defects.
- Not Covered: Damage from misuse, water exposure, drops, or accidents.
- Remedies: Repair or replacement (no refunds under warranty).
Contact Us
WE LOVE YOUR PETS LTD
21 Hyde Park Road, Burley, Leeds, LS6 1PY, UK
support@mameow.co.uk | +44 7380 325846
Hours: Mon–Fri, 9:00 AM – 5:00 PM (GMT)